2/19/2023 0 Comments Native access supportThis will normally take place prior to contract award. Details include agreeing reporting requirements and scheduling, formats and transportation. Our support offering includes carrying out any agreed disaster recovery procedures where these are not automated.Ī Service Specialist will work with the client to understand the scope and nature of the required services, including: the deployment process, any integration requirements of legacy services/applications, end users, segmentation and associated security profiles. Level 3 application support issue fixes are provided either by client or third party delivery teams, with support issues added to the story backlog for prioritisation by the product owner.ĭisaster Recovery processes are assumed to have been designed and implemented as part of systems and applications development. Level 2 Support includes: Infrastructure support, responding to all support issues in line with agreed SLAs, performing root cause analysis of problems, including raising tickets for other 3rd party support providers, if required. Level 1 Support responds to helpdesk queries, simple resolution such as passwords and account changes. Enhanced support incurs additional charges.Īll Service Levels include a full ITIL Service Management system including Incident, Problem and Change Management, Release and Deployment Management, Access,Īvailability and Capacity Management, Service Measurement and Reporting.Ī Technical Account Manager will own the relationship and be responsible for ensuring that the service meets the customers’ needs. Ğnhanced, which allows for long day or 24/7 support where required.Standard, which provides support during the working day, supported by 24/7 monitoring.Cheaper and more flexible than traditional VPN.Reduces attack surface and enforces least privileged access.Reduces dependency on location and address for trust.Pay as you Go for efficient cost management.Scalable and flexible evergreen solution avoids upgrade issues and costs.Provides significant cost savings over in house deployments.Demonstrably compliant with policy, standards and legislation.Secure cross domain information sharing with customers, suppliers and partners.Specify, measure and enforce business goals.Efficient integration with CI, CD and GitOps pipelines.Efficient links to Solid, IOT Services or Edge Compute.Enables scalable microservices architecture with service mesh.Built in firewalls for content inspection, IDP, DLP, TLS security.SDWAN connections Link to ExpressRoute, Direct Connect, and other networks.Centralised log management and analysis stack can export monitoring data.Single Sign On with PKI, encryption, signature and MFA options. Managed service allowing access to AWS, Azure, UKCloud, Google.
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